Privacy Policy

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

For your protection, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site - except to our delivery partners. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:

1. Basic identification and contact information, such as your name and contact details.

This information is used:

to provide you with the services which you request;

to maintain our accounts;

for billing;

to enable us to answer your enquiries;

for verifying your identity for security purposes

This information is collected only when you place an order or fill in a contact form during your visit to the site. We don’t collect any identifiable information unless you choose to submit it.

2. Anonymised website usage statistics.

When someone visits www.viandpro.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

3. Cookie Usage

As an e-commerce site, we need to use cookies to make our site function correctly. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of payment services.

4. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

6. Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at info@viandpro.com