Privacy Policy

Who we are

ViandPro.com is operated by Burhani Trading Co. Ltd, registered in England and Wales under company number 04284312.

For the purposes of UK data protection law, Burhani Trading Co. Ltd is the data controller for personal information collected through this website and through our customer service activities.

This policy applies when you visit our website, create an account, place an order, contact us, register a warranty, report a fault or otherwise provide information to us.

Information we may collect

We normally obtain information directly from you when you use the website, place an order or contact us. We may also receive information from payment providers, delivery companies, marketplaces or other service providers where this is necessary to deal with your order or enquiry.

How and why we use your information

Data protection law requires us to have a lawful reason for processing personal information. The basis we use depends on what we are doing with the information.

Payment information

Payments made through our website are processed by specialist payment providers.

We do not need to store your complete payment card number or card security code in order to process your purchase. Payment providers process payment information in accordance with their own security and privacy requirements.

We may receive limited information from the payment provider such as the payment status, transaction reference, payment method and information needed to deal with refunds, disputes or suspected fraud.

Cookies and similar technologies

Our website uses cookies and similar technologies. Some are necessary for the website to operate, for example keeping products in your basket, maintaining security and remembering essential website settings.

We may also use analytics, advertising and measurement technologies to understand website usage and measure the effectiveness of advertising. Where consent is legally required, these technologies will only be used after the appropriate choice has been made through our consent controls.

This may include services such as Google Analytics and advertising measurement tools where they are enabled on the website.

You can find more information about the technologies we use and how to manage your choices in our Cookie Policy.

Who we share information with

We do not sell your personal information.

We may share relevant information with service providers where this is necessary to operate our business or provide your order, including:

• parcel couriers and delivery companies;
• 2-man and pallet delivery providers;
• payment processors and fraud-prevention providers;
• website hosting and ecommerce service providers;
• order-management and customer-service systems;
• product repair, warranty and technical service providers;
• IT, security and backup providers;
• analytics and advertising providers where permitted;
• accountants, insurers, legal advisers and professional advisers; and
• government bodies, regulators or law-enforcement authorities where required by law.

Service providers should only receive the information necessary for the service they are providing and are expected to handle that information securely.

International data transfers

Some technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is lawful. Depending on the destination and provider, this may include relying on an approved adequacy arrangement or appropriate contractual safeguards.

How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, or where we need to retain it to comply with a legal, accounting or regulatory requirement.

Orders and transaction records

Order, invoice and accounting records will normally be kept for at least the period required for UK tax and accounting purposes, which will commonly be six years.

Warranty and fault records

Product registration, warranty and service information may be retained for the relevant warranty period and for an appropriate period afterwards where necessary to manage claims, recurring faults or legal obligations.

Enquiries and customer service

General correspondence is retained for an appropriate period according to the nature of the enquiry and whether it forms part of an order, complaint, warranty claim or legal record.

Marketing information

Marketing preferences may be retained until you withdraw consent or opt out. We may retain a minimal suppression record after an opt-out so that we can respect your request in the future.

We periodically review information and delete or anonymise data when it is no longer reasonably required.

Your data protection rights

Depending on the circumstances and the lawful basis for processing, you may have a number of rights over your personal information.

These rights are not absolute in every situation. For example, we may need to retain certain transaction information to comply with tax, accounting or legal obligations.

To exercise a data protection right, please use our Contact Us page. We may need to ask for information to confirm your identity before dealing with a request.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

Marketing

Where we send electronic marketing communications, we will do so only where we have an appropriate legal basis or permission to do so.

You can unsubscribe from marketing communications at any time using an unsubscribe option provided in the message or by contacting us.

Opting out of marketing does not prevent us from sending service communications that are necessary for an order, delivery, refund, warranty claim or customer-service issue.

Keeping your information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No website or internet transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your account details and passwords.

Third-party websites

Our website may contain links to websites operated by other organisations. Those websites have their own privacy policies and we are not responsible for how independent third parties process information when you use their sites.

Changes to this privacy policy

We may update this policy when our website, systems, suppliers, business practices or legal requirements change. The current version will be published on this page.