Delivery information
We use different delivery services depending on the size, weight and nature of your order. This helps us get your ViandPro products to you safely while using the most appropriate service for each item.
Courier Delivery
Most cooker hoods, sinks, accessories and smaller products are dispatched using a nationwide parcel courier.
In-stock courier orders will normally arrive within 1-3 working days from dispatch. Tracking details are provided once your order has been collected by the courier.
2-Man Delivery
Larger or more difficult-to-handle products may be delivered using a specialist 2-man service.
These deliveries are normally booked with you in advance. The delivery company will contact you to arrange or confirm the delivery day before the goods arrive.
Pallet Delivery
Some large, heavy or multi-item orders are delivered securely on a pallet.
Pallet deliveries are made to the kerbside or nearest safe accessible point. The driver is not responsible for carrying the goods into your property or removing them from the pallet.
Palletised products can be large and heavy. Please make sure you have suitable assistance available to move the goods from the delivery point into your property. Pallet delivery is not the same as a 2-man carry-in service.
How your delivery works
Order received
We check stock availability and select the appropriate delivery method for your order.
Order prepared
In-stock products are normally processed for dispatch within 1-2 working days.
Tracking or booking
Courier orders receive tracking. Larger deliveries may be booked directly with you in advance.
Delivery
Please ensure somebody is available to receive and check the goods on the expected delivery day.
Important delivery information
UK mainland delivery
Our standard delivery services cover most UK mainland addresses. We do not currently deliver to Northern Ireland, PO boxes or BFPO addresses. Some Scottish Highland and Island postcodes may also be excluded or require an alternative service.
Special-order products
Some items may have a longer lead time. Where this applies, the expected availability or delivery period will be shown on the product page or confirmed with you separately.
Changing your delivery address
If your order has not yet been dispatched, please contact us as soon as possible. Once goods have entered the delivery network we may be unable to change the address.
Missed deliveries
Courier services will normally provide instructions for redelivery. If a pre-booked 2-man or pallet delivery is missed, additional redelivery or return charges may apply.
Please check your order before installation
Please inspect your goods as soon as possible after delivery. If the packaging appears damaged, make a note when signing where possible and take photographs before opening it.
Any transit damage should be reported to us promptly, ideally within 24 hours of delivery, together with photographs of the product and packaging.
Please do not book installers or tradespeople until your order has arrived and you have checked that the goods are complete and undamaged.
Delivery FAQs
How long will my order take?
In-stock courier items normally arrive within 1-3 working days from dispatch. Larger 2-man and pallet deliveries may take longer and are often arranged with you in advance. Any extended lead time will be shown on the product page where applicable.
Will I receive tracking information?
Yes. Courier orders normally receive tracking details when dispatched. For specialist deliveries, you may instead receive a booking confirmation or contact directly from the delivery company.
Do I need to be at home?
Yes. Please ensure somebody is available to accept the delivery. Larger deliveries and pallet deliveries should not be left unattended.
Does a pallet driver bring the item into my home?
No. Pallet delivery is normally made to the kerbside or nearest safe accessible point. You will need suitable help available to move the product into your property.
What if my postcode cannot be selected at checkout?
Some postcode areas fall outside our standard delivery network. Please contact us before ordering and we can confirm whether an alternative delivery option is available.